How does the CATisfaction Guarantee work?
If you don’t love the toys for any reason, we’ll refund your toy purchase. Use our contact form with your order number and tell us you’d like a refund. You do not need to prove a fault. This applies to every toy and bundle.
What if my cat is cautious about moving toys?
Start with the toy switched off so they can sniff and investigate. Keep the first play session short and let them choose when to approach.
Will it work on every floor?
Use a clear, level surface. Thick rugs, tassels and floor clutter may slow or catch the toy; movement varies with the surface.
Can I leave it out while I’m away?
Stay nearby during play, especially with the rope attached. Inspect the tail before each session and put the toy away when play is over.
Will it get stuck under furniture?
It can roll into tight spaces. Block gaps beneath low furniture and keep cables, tassels and small objects out of its path. Turn it off before freeing the ball or tail.
Is it quiet enough for an apartment?
The motor and ball make some sound, especially on hard floors. We do not promise silent play. Try it in a clear area away from a call or sleeping person.
What if the ball stops rolling properly?
Turn it off and check for fur, a caught tail or floor obstacles. Clean accessible moving parts gently and recharge as directed. If it remains faulty, contact us before continuing.
Will it stop the 3am zoomies?
A play session can be part of your cat’s evening routine, but no toy guarantees sleep or a change in behavior. Offer a short supervised game and let your cat decide when they are done.
Will it suit an older, shy or less active cat?
Introduce the toy switched off and keep early sessions short. Avoid forced interaction or high jumps. Stop if your cat seems uncomfortable and choose the pace that suits them.
How long does a charge last?
Play time varies with the setting and use. Charge according to the included instructions and disconnect the cable before play. Recharge between sessions whenever the movement weakens.
Can I use it while working from home?
You can stay nearby while the toy provides movement, but keep enough attention on play to notice tangles, damage or stress. Put it away when you cannot supervise.
What if my order arrives with a problem?
Use our contact form with your order number and a description of the problem so we can help. Stop using a toy with damaged parts, exposed wiring or an unusual battery smell.
What comes with the free gifts?
The middle bundle includes two play springs and two crinkle balls. The largest bundle includes four of each. The gift images and quantities appear on the offer and in your bag. Gift colors may vary.
How should I clean and store it?
Switch off and unplug before cleaning. Remove loose hair, keep the electronics dry and follow the supplied care instructions. Store the toy and loose attachments safely after play.
Product specifications
- Toy style
- Motorized rolling ball with rope tail
- Ball diameter
- Approximately 2.36 in / 6 cm
- Tail length
- Approximately 11.8 in / 30 cm
- Power
- USB rechargeable
- Use
- Supervised indoor play