How does the CATisfaction Guarantee work?
If you don’t love the toys for any reason, we’ll refund your toy purchase. Use our contact form with your order number and tell us you’d like a refund. You do not need to prove a fault. This applies to every toy and bundle.
Does it arrive as one solid track?
No. The separate units and rope form a route that you assemble. Follow the included instructions for threading and tension before switching it on.
How much space do I need?
Choose enough clear floor space for the whole route and your cat to move around it. Keep the rope away from furniture legs, walkways and stairs.
Can I leave it running alone?
No. Supervise rope toys, check the setup regularly and turn it off before making adjustments. Store the rope safely after play.
Is setting up the rope difficult?
It needs assembly before play. Arrange the motor and two guides on one level surface, then follow the supplied threading and tension instructions. Check the full route before starting.
What if the rope slips or tangles?
Switch the motor off first. Check that the guides are aligned, the rope is routed correctly and no fur or furniture is catching it. Adjust tension only as directed in the instructions.
Can I leave the route set up in a walkway?
Keep the rope out of walkways and away from stairs. Pack it away after supervised play so people and pets cannot trip or become caught.
Will it stop the 3am zoomies?
A play session can be part of your cat’s evening routine, but no toy guarantees sleep or a change in behavior. Offer a short supervised game and let your cat decide when they are done.
Will it suit an older, shy or less active cat?
Introduce the toy switched off and keep early sessions short. Avoid forced interaction or high jumps. Stop if your cat seems uncomfortable and choose the pace that suits them.
How long does a charge last?
Play time varies with the setting and use. Charge according to the included instructions and disconnect the cable before play. Recharge between sessions whenever the movement weakens.
Can I use it while working from home?
You can stay nearby while the toy provides movement, but keep enough attention on play to notice tangles, damage or stress. Put it away when you cannot supervise.
What if my order arrives with a problem?
Use our contact form with your order number and a description of the problem so we can help. Stop using a toy with damaged parts, exposed wiring or an unusual battery smell.
What comes with the free gifts?
The middle bundle includes two play springs and two crinkle balls. The largest bundle includes four of each. The gift images and quantities appear on the offer and in your bag. Gift colors may vary.
How should I clean and store it?
Switch off and unplug before cleaning. Remove loose hair, keep the electronics dry and follow the supplied care instructions. Store the toy and loose attachments safely after play.
Product specifications
- Toy style
- Motor-driven rope chase system
- Configuration
- One motor unit and two guide units; triangular setup
- Materials
- Plastic components, rope and fuzzy lure
- Power
- Rechargeable
- Placement
- All units on one level floor