How does the CATisfaction Guarantee work?
If you don’t love the toys for any reason, we’ll refund your toy purchase. Use our contact form with your order number and tell us you’d like a refund. You do not need to prove a fault. This applies to every toy and bundle.
Will the mount work on any surface?
Adhesive performs best on a clean, smooth surface. Textured, dusty or delicate finishes may be unsuitable. Follow the supplied mounting instructions and check the hold before play.
Can my cat play with it while I’m out?
No. Always supervise string and elastic toys. Put the lure and cord away after the session.
How do I choose the lure height?
Keep it low enough for comfortable pawing and batting without encouraging risky jumps. Make sure the cord cannot wrap around your cat.
Will the adhesive mark my wall?
Adhesive may affect delicate paint or finishes. Use only a suitable clean, smooth surface and follow the mounting and removal instructions. We cannot promise damage-free removal on every finish.
What if the elastic twists or gets tangled?
Stop the motor before untwisting or adjusting it. Keep the cord clear of your cat’s neck and paws, inspect for fraying and put it away between sessions.
Can a strong cat pull the mount loose?
A determined pull may loosen a mount. Test the hold before every session, remain nearby and stop if it moves. Do not use it on a surface that cannot hold it securely.
Will it stop the 3am zoomies?
A play session can be part of your cat’s evening routine, but no toy guarantees sleep or a change in behavior. Offer a short supervised game and let your cat decide when they are done.
Will it suit an older, shy or less active cat?
Introduce the toy switched off and keep early sessions short. Avoid forced interaction or high jumps. Stop if your cat seems uncomfortable and choose the pace that suits them.
How long does a charge last?
Play time varies with the setting and use. Charge according to the included instructions and disconnect the cable before play. Recharge between sessions whenever the movement weakens.
Can I use it while working from home?
You can stay nearby while the toy provides movement, but keep enough attention on play to notice tangles, damage or stress. Put it away when you cannot supervise.
What if my order arrives with a problem?
Use our contact form with your order number and a description of the problem so we can help. Stop using a toy with damaged parts, exposed wiring or an unusual battery smell.
What comes with the free gifts?
The middle bundle includes two play springs and two crinkle balls. The largest bundle includes four of each. The gift images and quantities appear on the offer and in your bag. Gift colors may vary.
How should I clean and store it?
Switch off and unplug before cleaning. Remove loose hair, keep the electronics dry and follow the supplied care instructions. Store the toy and loose attachments safely after play.
Product specifications
- Toy style
- Motorized hanging caterpillar teaser
- Mount
- Adhesive plate; not a spring clamp
- Design
- Blue motor housing with yellow spool and elastic cord
- Power
- USB-C rechargeable
- Use
- Supervised indoor play only